Privacy Policy for Serenova Personal Coaching Limited

Effective Date: 22nd January 2025

At Serenova Personal Coaching Limited (referred to as “we,” “our,” or “us”), we value and respect the privacy of our clients, website visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.serenovacoaching.com (the “Website”) or engage in our coaching services. We are committed to ensuring that your personal information is handled in a safe and responsible manner.

By using our Website or engaging in our coaching services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes details such as your name, email address, phone number, payment information, and any other data you provide when signing up for our services, making a purchase, or filling out forms on our Website.
• Usage Data: We may automatically collect information on how you access and use the Website. This can include your IP address, browser type, the pages of our Website you visit, the time spent on those pages, and other diagnostic data.
• Cookies and Tracking Technologies: Our Website may use cookies and similar tracking technologies to track activity on our Website and store certain information to improve your user experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and deliver our coaching services.
• To communicate with you, including sending important updates, newsletters, promotional material (if you opt-in), or other information related to our services.
• To process transactions and manage billing.
• To improve our Website, products, and services based on user feedback and usage data.
• To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may engage trusted third-party service providers to assist in the operation of our Website, process payments, or deliver coaching services. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
• For Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as a court order, subpoena, or government investigation.
• In the Event of a Business Transfer: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce agreements.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal data by contacting us
• Opt out of marketing emails by clicking the “unsubscribe” link in any email
• Request a copy of the information we hold about you

If you wish to exercise any of these rights, please contact us at serenovacoaching@gmail.com or via Contact form on our website. 

6. Security

We take the security of your personal information seriously and use commercially reasonable measures to protect it. However, please note that no method of data transmission or storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

7. International Transfers

As we operate globally, your information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ. By using our services, you consent to the transfer of your personal data across borders.

8. Updates to This Privacy Policy
   

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates or changes.

9. Contact Us
   

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Serenova Personal Coaching
Email: serenovacoaching@gmail.com
Phone: +64 274507764